I have a question about my order, how do I contact you?

Please don't hesitate to send us an email with any questions at info@rockpaperroses.com. We aim to respond to you within the same working day, or on Monday if you email us over the weekend.


What delivery service do you use?

All our orders are sent out by Royal Mail large letter.


How much do you charge for delivery?

Delivery is free for all UK Mainland orders of £25 or over, or £1.99 if you spend less than £25.


How long will my order take to arrive?

You can expect your order to arrive 2-5 working days. Royal Mail recommends waiting around 10 days for your order before raising a query. If you have any queries please contact us at info@rockpaperroses.com 


Do you ship internationally?

 Yes, please see below for individual countries.

International Postage Costs and delivery times:


Royal Mail, £8.99

6 - 12 days delivery time


Zone 2: Oceania and Singapore & Macau:

Royal Mail, £10.99

6 - 12 days delivery time


Zone 1: Rest of the World

Royal Mail, £9.99

6 - 12 days delivery time


How is my order packaged?

Your jewellery is packaged in a gift box which protects it during transit. All orders are sent out in a Jiffy bag or cardboard packaging.


Is the packaging recyclable?


Our cardboard packaging is fully recyclable. In some cases like for larger orders we use Jiffy bags which currently are not recyclable. 

What can I do if my jewellery arrives damaged? 

If this happens, you are entitled to either a replacement or refund at no extra cost. Please contact us at info@rockpaperroses.com with the details. We will send you a prepaid envelope to send us back the damaged items and process either a refund or replacement, based on your request. Please see our Returns and Refund Policy for full details.

Please note that if you break the jewellery upon wearing it, we cannot give you a refund or replacement.


Can I get a refund if I break my jewellery while using it?

Unfortunately we cannot offer your a refund or replacement if you break it yourself. You can refer to our Returns and Refund Policy for full details.


Can I get a refund on my jewellery if I don't like it?

You are entitled to a full refund during the 14 day refund period. For hygiene reasons, we do not give refunds on earrings. You can see our Returns and Refund Policy for full detail.