Returns and Refunds

All items are non-returnable and non- refundable after 14 days.

Due to hygiene reasons we do not exchange or refund earrings.

Our Refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or replacement.

Refunds & Returns

If you have changed your mind about your jewellery when it arrives you are eligible for a refund for the cost of the item within 14 days of your purchase. Postage will not be refunded. For hygiene reasons we cannot refund or exchange earrings.

Please contact info@rockpaperroses.com to arrange a return or refund.

To complete your return or refund, we require proof of purchase. We will issue your refund and you will receive an email letting you know when this has happened.

The money will appear in your account according to the terms of your payment method.

Damaged or defective goods

We take every care in packaging and dispatching your order. Our packaging meets Royal Mail standards of care in posting delicate goods. We cannot control how your goods are handled in transit and sometimes they can become damaged or broken during this process.

If you damage or break the item upon use, we cannot replace it for you and you are not entitled to a refund as this breakage is not our fault. All our jewellery is checked by the packer before it is sent out, all hinges and clasps are tested. Only faulty or defective goods are considered our liability and therefore covered by our refund policy.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rockpaperroses.com

 

Late or missing deliveries

We dispatch all our orders within 24 hours of you having placed your order, using Royal Mail delivery. As such, you can expect to receive your order within 10 working days. Please do contact us if you have any queries info@rockpaperroses.com

According to Royal Mail guidelines, you must wait 10 days from the expected delivery date before the order is considered lost. If you suspect your order is either lost or delayed please contact us and we will inform you of what the estimated date of arrival should have been. Once ten days from our estimated delivery date has passed you are entitled to either a full refund or one replacement set. We cannot replace a lost item more than once and we can only offer a refund on a lost item once.

Postage

If you are returning your item due to damage or defect, we will cover the postage costs for you for one exchange only.

Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For any other enquiries, please contact us at info@rockpaperroses.com